{
  "html_url": "https://postor.com.mx/licitacion/la-21-510-021000999-n-4-2024",
  "canonical": "https://postor.com.mx/licitacion/la-21-510-021000999-n-4-2024",
  "id": "bf261cf21f154a83a0620411e9f32333",
  "procedure_number": "LA-21-510-021000999-N-4-2024",
  "file_number": "E-2024-00008936",
  "title": "SERVICIO DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
  "description": {
    "short": "No existen bienes alternativos o sustitutos, Único Oferente, Derechos exclusivos (patentes, licencias, derechos de autor u otros derechos exclusivos), o por obras de arte.",
    "detailed": "SERVICIO DE MANTENIMIENTO, SOPORTE TÉCNICO, OPERACIÓN DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ"
  },
  "lifecycle": {
    "section": "concluido",
    "source_status": "ADJUDICADO",
    "moved_at": null
  },
  "buyer": {
    "agency": "SECTUR",
    "acronym": "SECTUR",
    "branch": "21 - TURISMO",
    "buying_unit": "DIRECCION GENERAL DE ADMINISTRACION",
    "requesting_unit": null,
    "requesting_group": "DIRECCIÓN GENERAL DE ADMINISTRACIÓN",
    "entity": "TESORERÍA DE LA FEDERACIÓN",
    "slug": "sectur",
    "unit_slug": "direccion-general-de-administracion-021000999"
  },
  "classification": {
    "procedure_type": "LICITACIÓN PÚBLICA",
    "contracting_type": "SERVICIOS",
    "publication_type": null,
    "character": "NACIONAL",
    "fiscal_year": 2024,
    "law": "LEY DE ADQUISICIONES, ARRENDAMIENTOS Y SERVICIOS DEL SECTOR PÚBLICO",
    "legal_basis_id": "1",
    "exception_basis": "Art. 41 fr. I",
    "internal_control_number": "CONT-019-2024",
    "supply_source_number": null
  },
  "schedule": {
    "published_at": "2024-02-02T23:56:05.000Z",
    "clarification_meeting_at": "2024-02-14T16:00:00.000Z",
    "clarification_questions_deadline_at": "2024-02-13T16:00:00.000Z",
    "clarification_responses_deadline_at": null,
    "bid_opening_at": "2024-02-21T16:00:00.000Z",
    "award_at": "2024-02-27T20:00:00.000Z",
    "estimated_contract_at": "2024-03-01T06:00:00.000Z",
    "site_visit_at": null,
    "estimated_work_start_at": null
  },
  "locations": {
    "state_id": "7",
    "state": "CIUDAD DE MÉXICO",
    "bid_opening": "SALA DE JUNTAS UBICADA EN EL 2° PISO DEL EDIFICIO DE VIADUCTO MIGUEL ALEMÁN NO. 81, COLONIA ESCANDÓN, ALCALDÍA MIGUEL HIDALGO, C.P. 11800, CIUDAD DE MÉXICO",
    "award": "SALA DE JUNTAS UBICADA EN EL 2° PISO DEL EDIFICIO DE VIADUCTO MIGUEL ALEMÁN NO. 81, COLONIA ESCANDÓN, ALCALDÍA MIGUEL HIDALGO, C.P. 11800, CIUDAD DE MÉXICO",
    "clarification_meeting": "SALA DE JUNTAS UBICADA EN EL 2° PISO DEL EDIFICIO DE VIADUCTO MIGUEL ALEMÁN NO. 81, COLONIA ESCANDÓN, ALCALDÍA MIGUEL HIDALGO, C.P. 11800, CIUDAD DE MÉXICO",
    "site_visit": null,
    "work_site": null
  },
  "estimated_value": {
    "minimum": null,
    "maximum": null,
    "currency": "MXN",
    "updated_at": null
  },
  "financial_terms": {
    "currency": "MXN",
    "advance_percentage": "0",
    "supplier_percentage": "10",
    "payment_method": "La factura de los servicios realmente devengados se hará a mes vencido. Dicha factura se elaborará conforme a las disposiciones fiscales vigentes y lo señalado en las cláusulas del contrato. Se dará por recibida la factura cuando sea aceptada la totalidad de los documentos del servicio del mes que corresponda según lo especificado en el procedimiento de recepción y revisión de entregables.",
    "credit_condition": null,
    "payment_conditions": null,
    "financing_organization": null
  },
  "evaluation": {
    "criterion": "BINARIO",
    "technical_points": null,
    "economic_points": null
  },
  "guarantees": {
    "performance_required": true,
    "goods_or_services_required": false,
    "amount_percentage": null,
    "delivery_days": "10",
    "term_months": null,
    "other_insurance_required": false,
    "other_insurance_description": null,
    "performance_reduction": null
  },
  "participation": {
    "method": "ELECTRÓNICA",
    "joint": true,
    "msme_only": false,
    "social_witness": false,
    "multi_year": false,
    "open_contract": false,
    "consolidated_purchase": false,
    "external_credit": false,
    "simultaneous_supply": false,
    "subcontracting": null,
    "emergency": false,
    "proposal_language": "idioma data",
    "no_joint_participation_justification": null
  },
  "execution": {
    "site_visit_required": false,
    "duration_days": null,
    "procurement_term": "Normal",
    "subcontracted_work": null,
    "deadline_justification": null
  },
  "lots": [
    {
      "number": "1",
      "name": "PROPUESTA ECONOMICA",
      "description": "PARTIDA UNICA",
      "requirement_group_id": "119545",
      "items": [
        {
          "number": "1",
          "cucop_code": "35301-0001",
          "specific_item_code": "35301",
          "cucop_description": "SERVICIO DE MANTENIMIENTO, PREVENCION CORRECCION Y CONSERVACION DE EQUIPO INFORMATICO",
          "description": "SERVICIO DE MANTENIMIENTO, SOPORTE TÉCNICO, OPERACIÓN DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
          "requested_quantity": "1",
          "minimum_quantity": "1",
          "maximum_quantity": null,
          "unit": "SERVICIO",
          "minimum_amount": null,
          "maximum_amount": null,
          "partida_code": "35301",
          "partida_description": "MANTENIMIENTO Y CONSERVACIÓN DE BIENES INFORMÁTICOS"
        }
      ]
    }
  ],
  "budget_items": [
    {
      "code": "35301",
      "description": "MANTENIMIENTO Y CONSERVACIÓN DE BIENES INFORMÁTICOS"
    }
  ],
  "awards": [
    {
      "id": "C-2024-00021636",
      "internal_reference": "CONT-019-2024",
      "title": "SERVICIO DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
      "status": "PUBLICADO",
      "contractor": {
        "name": "OCASO INTEGRADORES SA DE CV",
        "normalized_name": "OCASO INTEGRADORES",
        "rfc_type": null,
        "slug": "ocaso-integradores"
      },
      "contract_period": {
        "published_at": "2024-03-07T02:31:24.000Z",
        "starts_at": "2024-03-01T06:00:00.000Z",
        "ends_at": "2024-12-31T06:00:00.000Z"
      },
      "value": {
        "subtotal": "1061412.2",
        "tax": "169825.95",
        "total": "1231238.15",
        "maximum_subtotal": "0",
        "maximum_total": "0",
        "currency": "MXN"
      },
      "open_contract_type": null,
      "quantity": null,
      "exercised_quantity": null,
      "participants": [],
      "line_items": [
        {
          "number": "0",
          "cucop_code": "35301-0001",
          "description": "SERVICIO DE MANTENIMIENTO, SOPORTE TÉCNICO, OPERACIÓN DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
          "unit": "SERVICIO",
          "requested_quantity": "1",
          "awarded_quantity": null,
          "unit_price": "1061412.2",
          "subtotal": "1061412.2",
          "tax": "169825.95",
          "other_taxes": null,
          "total": "1231238.15",
          "cucop_description": "SERVICIO DE MANTENIMIENTO, PREVENCION CORRECCION Y CONSERVACION DE EQUIPO INFORMATICO",
          "partida_code": "35301",
          "partida_description": "MANTENIMIENTO Y CONSERVACIÓN DE BIENES INFORMÁTICOS"
        }
      ]
    },
    {
      "id": "C-2024-00072907",
      "internal_reference": "CONT-051-2024",
      "title": "SERVICIO DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
      "status": "PUBLICADO",
      "contractor": {
        "name": "ADVANCED SOLUCIONES DE TELECOMUNICACION SA DE CV",
        "normalized_name": "ADVANCED SOLUCIONES DE TELECOMUNICACION",
        "rfc_type": null,
        "slug": "advanced-soluciones-de-telecomunicacion"
      },
      "contract_period": {
        "published_at": "2024-05-31T17:48:23.000Z",
        "starts_at": "2024-05-31T06:00:00.000Z",
        "ends_at": "2024-12-31T06:00:00.000Z"
      },
      "value": {
        "subtotal": "1099219.66",
        "tax": "175875.15",
        "total": "1275094.81",
        "maximum_subtotal": "0",
        "maximum_total": "0",
        "currency": "MXN"
      },
      "open_contract_type": null,
      "quantity": null,
      "exercised_quantity": null,
      "participants": [],
      "line_items": [
        {
          "number": "0",
          "cucop_code": "35301-0001",
          "description": "SERVICIO DE MANTENIMIENTO, SOPORTE TÉCNICO, OPERACIÓN DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
          "unit": "SERVICIO",
          "requested_quantity": "1",
          "awarded_quantity": null,
          "unit_price": "1099219.66",
          "subtotal": "1099219.66",
          "tax": "175875.15",
          "other_taxes": null,
          "total": "1275094.81",
          "cucop_description": "SERVICIO DE MANTENIMIENTO, PREVENCION CORRECCION Y CONSERVACION DE EQUIPO INFORMATICO",
          "partida_code": "35301",
          "partida_description": "MANTENIMIENTO Y CONSERVACIÓN DE BIENES INFORMÁTICOS"
        }
      ]
    }
  ],
  "documents": [
    {
      "id": null,
      "annex_number": 1,
      "document_type": null,
      "description": "CONVOCATORIA",
      "filename": "Convocatoria Centro de Contacto-Infr. Voz_N-4.pdf",
      "availability": "available",
      "size_bytes": "2336481",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:29:38.585Z",
      "updated_at": "2025-12-13T04:29:38.586Z"
    },
    {
      "id": null,
      "annex_number": 2,
      "document_type": null,
      "description": "ANEXO TÉCNICO",
      "filename": "ANEXO TÃ¿CNICO.pdf",
      "availability": "available",
      "size_bytes": "3192275",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:29:41.876Z",
      "updated_at": "2025-12-13T04:29:41.878Z"
    },
    {
      "id": null,
      "annex_number": 3,
      "document_type": null,
      "description": "MODELO DE CONTRATO",
      "filename": "Modelo de contrato..pdf",
      "availability": "available",
      "size_bytes": "667919",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:29:43.337Z",
      "updated_at": "2025-12-13T04:29:43.338Z"
    },
    {
      "id": null,
      "annex_number": 4,
      "document_type": null,
      "description": "CONVOCATORIA EDITABLE",
      "filename": "Convocatoria Centro de Contacto-Infr. Voz_N-4.docx",
      "availability": "available",
      "size_bytes": "1948743",
      "mime_type": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:29:46.014Z",
      "updated_at": "2025-12-13T04:29:46.016Z"
    },
    {
      "id": null,
      "annex_number": 6,
      "document_type": null,
      "description": "ACTA JUNTA DE ACLARACIONES",
      "filename": "ACTA  JUNTA DE ACLARACIONES (APERTURA).pdf",
      "availability": "available",
      "size_bytes": "359104",
      "mime_type": "application/pdf",
      "sha256": "9c50d0d3619420c8d044f6b280286690b4a6890ea6acd2b996153edf83606aaf",
      "uploaded_at": "2025-12-13T04:29:50.486Z",
      "updated_at": "2026-08-06T02:51:52.697Z"
    },
    {
      "id": null,
      "annex_number": 7,
      "document_type": null,
      "description": "ANEXOS ACTA DE JUNTA DE ACLARACIONES",
      "filename": "ACTA  JUNTA DE ACLARACIONES (APERTURA).pdf",
      "availability": "available",
      "size_bytes": "359104",
      "mime_type": "application/pdf",
      "sha256": "9c50d0d3619420c8d044f6b280286690b4a6890ea6acd2b996153edf83606aaf",
      "uploaded_at": "2025-12-13T04:29:52.116Z",
      "updated_at": "2026-08-06T02:51:52.697Z"
    },
    {
      "id": null,
      "annex_number": 8,
      "document_type": null,
      "description": "ACTA CIERRE JUNTA DE ACLARACIONES",
      "filename": "ACTA DE JUNTA DE ACLARACIONES.pdf",
      "availability": "available",
      "size_bytes": "1703347",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:29:55.619Z",
      "updated_at": "2025-12-13T04:29:55.620Z"
    },
    {
      "id": null,
      "annex_number": 9,
      "document_type": null,
      "description": "ACTA DE APERTURA DE PROPOSICIONES",
      "filename": "Acta de presentaciÃ³n y apertura de proposiciones N-4.pdf",
      "availability": "available",
      "size_bytes": "2746574",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:30:05.658Z",
      "updated_at": "2025-12-13T04:30:05.659Z"
    },
    {
      "id": null,
      "annex_number": 10,
      "document_type": null,
      "description": "ACTA DE FALLO",
      "filename": "Acta de fallo N-4.pdf",
      "availability": "available",
      "size_bytes": "4201121",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:30:10.130Z",
      "updated_at": "2025-12-13T04:30:10.131Z"
    },
    {
      "id": null,
      "annex_number": 11,
      "document_type": null,
      "description": "FALLO AL LICITANTE SEGUNDO LUGAR",
      "filename": "FALLO AL LICITANTE 2DO LUGAR.pdf",
      "availability": "available",
      "size_bytes": "4269305",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:30:19.970Z",
      "updated_at": "2025-12-13T04:30:19.971Z"
    },
    {
      "id": null,
      "annex_number": 12,
      "document_type": null,
      "description": "JUSTIFICACION AL LICITANTE 2DO LUGAR",
      "filename": "JUSTIFICACION AL LICITANTE 2DO LUGAR.pdf",
      "availability": "available",
      "size_bytes": "2367801",
      "mime_type": "application/pdf",
      "sha256": null,
      "uploaded_at": "2025-12-13T04:30:22.633Z",
      "updated_at": "2025-12-13T04:30:22.634Z"
    }
  ],
  "provenance": {
    "source_system": "Compras MX",
    "source_fetched_at": "2026-07-30T15:34:30.261Z",
    "last_seen_at": "2026-07-30T16:52:00.979Z",
    "first_seen_at": "2025-11-05T05:44:14.676Z",
    "detail_complete": true,
    "documents_complete": true,
    "content_changed_at": "2025-11-05T05:44:14.676Z"
  },
  "context": {
    "prices": [
      {
        "cucop_code": "35301-0001",
        "description": "SERVICIO DE MANTENIMIENTO, PREVENCION CORRECCION Y CONSERVACION DE EQUIPO INFORMATICO",
        "priced_items": 1899,
        "units": [
          {
            "n": 1693,
            "max": 323275862.07,
            "min": 1,
            "p10": 4350,
            "p50": 117295,
            "p90": 3797633.304,
            "unidad": "SERVICIO"
          },
          {
            "n": 130,
            "max": 9396640,
            "min": 10,
            "p10": 55,
            "p50": 800,
            "p90": 156635,
            "unidad": "PIEZA"
          },
          {
            "n": 47,
            "max": 494268.18,
            "min": 4800,
            "p10": 23216.722,
            "p50": 98965.43,
            "p90": 334473.838,
            "unidad": "LOTE"
          },
          {
            "n": 25,
            "max": 32107.77,
            "min": 299.84,
            "p10": 792.664,
            "p50": 2191.09,
            "p90": 3448.576,
            "unidad": "UNIDAD"
          }
        ],
        "price_by_year": {
          "2023": {
            "n": 545,
            "p50": 21600
          },
          "2024": {
            "n": 414,
            "p50": 160708.98
          },
          "2025": {
            "n": 580,
            "p50": 98482.715
          },
          "2026": {
            "n": 360,
            "p50": 141703.295
          }
        },
        "refreshed_at": "2026-09-25T20:45:03.663Z"
      }
    ],
    "suppliers": [
      {
        "slug": "advanced-soluciones-de-telecomunicacion",
        "name": "ADVANCED SOLUCIONES DE TELECOMUNICACION SA DE CV",
        "total_contracts": 14,
        "total_awarded_amount": "17031725.63",
        "median_amount": "801125.00",
        "distinct_buyers": 4,
        "first_contract_at": "2023-03-01T00:00:00.000Z",
        "last_contract_at": "2026-09-01T00:00:00.000Z",
        "with_this_buyer": {
          "contracts": 4,
          "amount": "5087180.72"
        },
        "refreshed_at": "2026-09-16T00:56:30.797Z"
      },
      {
        "slug": "ocaso-integradores",
        "name": "OCASO INTEGRADORES SA DE CV",
        "total_contracts": 30,
        "total_awarded_amount": "24945326.52",
        "median_amount": "371987.96",
        "distinct_buyers": 8,
        "first_contract_at": "2023-04-01T00:00:00.000Z",
        "last_contract_at": "2026-07-06T00:00:00.000Z",
        "with_this_buyer": {
          "contracts": 1,
          "amount": "1231238.15"
        },
        "refreshed_at": "2026-09-16T00:56:30.797Z"
      }
    ],
    "buyer": {
      "slug": "sectur",
      "name": "SECRETARIA DE TURISMO",
      "total_procedures": 292,
      "distinct_suppliers": 189,
      "procedures_by_type": {
        "LICITACIÓN PÚBLICA": 33,
        "ADJUDICACIÓN DIRECTA": 194,
        "INVITACIÓN A CUANDO MENOS TRES PERSONAS": 60,
        "CONTRATO ESPECÍFICO DERIVADO DE ACUERDO MARCO": 5
      },
      "refreshed_at": "2026-09-25T23:45:05.634Z"
    }
  },
  "alternates": [],
  "similar": [
    {
      "numero_procedimiento": "la-21-510-021000999-n-7-2023",
      "nombre_procedimiento": "MANTENIMIENTO, SOPORTE TÉCNICO DEL CENTRO DE CONTACTO E INFRAESTRUCTURA DE VOZ",
      "dependencia": "SECRETARIA DE TURISMO",
      "siglas": "SECTUR",
      "score": 0.03572285175322798,
      "anio_ejercicio": 2023,
      "estatus": "ADJUDICADO",
      "fecha_fallo": "2023-02-28T17:00:00.000Z",
      "fecha_publicacion": "2023-02-09T17:18:44.000Z",
      "ganador": "ADVANCED SOLUCIONES DE TELECOMUNICACION SA DE CV",
      "ganador_slug": "advanced-soluciones-de-telecomunicacion",
      "ganador_rfc_type": null,
      "ganadores": "1",
      "monto_mxn": "1296040.11"
    },
    {
      "numero_procedimiento": "la-21-510-021000999-n-76-2023",
      "nombre_procedimiento": "MANTENIMIENTO A LA INFRAESTRUCTURA DE SUMINISTRO Y REGULACIÓN DE ENERGÍA",
      "dependencia": "SECRETARIA DE TURISMO",
      "siglas": "SECTUR",
      "score": 0.12319403476590296,
      "anio_ejercicio": 2023,
      "estatus": "ADJUDICADO",
      "fecha_fallo": "2023-12-26T12:00:00.000Z",
      "fecha_publicacion": "2023-12-06T13:00:16.000Z",
      "ganador": "METRIKA LAB INTERNACIONAL SA DE CV",
      "ganador_slug": "metrika-lab-internacional",
      "ganador_rfc_type": null,
      "ganadores": "1",
      "monto_mxn": "1027087.20"
    },
    {
      "numero_procedimiento": "la-21-510-021000999-n-19-2025",
      "nombre_procedimiento": "SERVICIO DE MANTENIMIENTO A EQUIPOS DE SUMINISTRO Y REGULACIÓN DE ENERGÍA",
      "dependencia": "SECTUR",
      "siglas": "SECTUR",
      "score": 0.12937384843825672,
      "anio_ejercicio": 2025,
      "estatus": "ADJUDICADO",
      "fecha_fallo": "2025-04-08T12:00:00.000Z",
      "fecha_publicacion": "2025-03-24T15:06:32.000Z",
      "ganador": "PLANETS SOLUTIONS SA DE CV",
      "ganador_slug": "planets-solutions",
      "ganador_rfc_type": null,
      "ganadores": "1",
      "monto_mxn": "1158727.48"
    },
    {
      "numero_procedimiento": "la-10-lat-010lat001-n-4-2024",
      "nombre_procedimiento": "SERVICIO MANTENIMIENTO Y SOPORTE A LA PLATAFORMA E INFRAESTRUCTURA TELCON.",
      "dependencia": "PROFECO",
      "siglas": "PROFECO",
      "score": 0.12973849145220107,
      "anio_ejercicio": 2024,
      "estatus": "ADJUDICADO",
      "fecha_fallo": "2023-12-29T13:00:00.000Z",
      "fecha_publicacion": "2023-12-15T18:25:10.000Z",
      "ganador": "CUBICA TECNOLOGIA SA DE CV",
      "ganador_slug": "cubica-tecnologia",
      "ganador_rfc_type": null,
      "ganadores": "1",
      "monto_mxn": "9865800.00"
    },
    {
      "numero_procedimiento": "la-09-j0u-009j0u001-n-84-2023",
      "nombre_procedimiento": "CONTRATACIÓN DE LOS SERVICIOS DE MANTENIMIENTO A LA INFRAESTRUCTURA DEL CENTRO D",
      "dependencia": "CAPUFE",
      "siglas": "CAPUFE",
      "score": 0.14022880792617187,
      "anio_ejercicio": 2023,
      "estatus": "ADJUDICADO",
      "fecha_fallo": "2023-10-11T13:00:00.000Z",
      "fecha_publicacion": "2023-09-19T14:45:35.000Z",
      "ganador": "RT4 MEXICO SA DE CV",
      "ganador_slug": "rt4-mexico",
      "ganador_rfc_type": null,
      "ganadores": "1",
      "monto_mxn": "10989155.52"
    },
    {
      "numero_procedimiento": "la-27-514-027000002-n-229-2024",
      "nombre_procedimiento": "SERVICIO DE SOPORTE TÉCNICO Y MANTENIMIENTO A LA INFRAESTRUCTURA",
      "dependencia": "SABG",
      "siglas": "SABG",
      "score": 0.1405449933300903,
      "anio_ejercicio": 2024,
      "estatus": "ADJUDICADO",
      "fecha_fallo": "2024-06-06T11:00:00.000Z",
      "fecha_publicacion": "2024-05-15T19:23:12.000Z",
      "ganador": "IP PRODUCTOS Y SERVICIOS SA DE CV",
      "ganador_slug": "ip-productos-y-servicios",
      "ganador_rfc_type": null,
      "ganadores": "1",
      "monto_mxn": "2959577.69"
    }
  ]
}